Frequently Asked Questions - EthnicPlus Store

Frequently Asked Questions - EthnicPlus Store

How do I shop on

Shopping with us is easy. At, we’ve designed to make your experience enjoyable.

Once you’re on our website, browse our collections by the category of your choice.

View our product galleries and select the styles you want.

Choose your size OR submit your measurements on our virtual tailor module.

Click the ‘Add to Cart’ button.

To complete your purchase, proceed to 'Checkout’ To place your order, make your payment. And, you're done! Next, we deliver.

How to place an Order?

1) When you find an item you wish to purchase, simply select your size (there is a size guide for every item on the product page) or submit your measurements on our virtual tailor module to get custom size.

2)Now create an account by registering with us. This helps us speeds up the ordering process and allows us to keep you informed about your orders and helps in speedy return refund process if the need be.

3)Once you have placed your order you will receive an e-mail and/or a SMS acknowledgement before we initiate our validation process.

How to find a product of choice?

At Ethnic Plus, you can shop in multiple ways. The easiest way is to browse using the drop-down navigation menus at the top of the page, where you can find links to new products, new arrivals, all product categories etc.. Else, if you know what you are looking for, use the search box at the top center to search for a specific category of product or a particular product.

Do I need to set up an account to place an order?

Yes , You Have to sign up With us to stay in touch with us to avoid missing out on updates and promotional offers and checkout easily with your saved information like address, contact number and credit cards etc.

Please note that we appreciate your privacy and we do not share any information to any one.

Why have I not received an Order Confirmation Email?

Always be sure that your email address is correct as an incorrect email address is the most common reason for not receiving an order confirmation. It may also be that your email provider has a SPAM filter that blocks certain emails. So you need check spam folder of your email service and mark the email as not SPAM. If you are still unable to find it, please contact our customer experience team to check that your order has been successful.

Why my items are not being saved in the shopping cart?

First you need to login to your account to save items in your cart. In some cases this is because your computer has been set to not accept cookies. Your computer needs to accept cookies as your details and items are stored here.

Can I place an Order for a Sold-Out/Out of stock Item?

For Sold-Out/Out of Stock products, you can sign up to get notification via email when the product will be back in stock. Please do submit your email address, so we can notify you once these styles are back in stock. We will check and let you know, if and when we should receive these product again.

Do you provide custom size stitching on the website?

Yes. We provide custom size stitching on the website. You can find "Customize" button on the product page. Just click on it and submit your custom measurements as guided in the videos. We will provide you stitching as per your custom measurements.You can request any special requirements at the end of the measurement submission.

I have questions about my Order. How can I have these addressed?

We always list detailed information about our styles on the product pages. For more information while shopping, you can use our contact us page to get in touch with us. If you need additional information, send us an email at - Our Customer Support team should get back to you within 24 working hours

How do I use coupon codes?

As part of our offers and giveaways, we share gift coupons with you. If you’ve received a coupon code from us, you will find it in your email. On adding items to your cart, view your ‘Shopping Cart’ before you proceed to ‘Checkout.’ Enter your coupon code within the area marked out for it. Don’t forget to ‘Apply Coupon.’

Which size should I choose?

All products are sold by the international sizing scheme used by us. To convert this to your usual size, simply click on the 'What size am I?' link which you will find on every product page.

Are the colours of products shown on the website accurate?

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

How do I know if an item is in stock?

All items are in stock unless ‘Out of Stock’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email

Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

What are cookies? Should I be worried about them?

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Registered customers who have cookies enabled will be automatically recognized when they visit - your name will appear in a welcome message at the top right hand corner of the website. You will be able to access your Wish List and then add or move items, register interest for pieces not yet in stock or request item updates without signing in to your account.

When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.

How do I login on

You can login through your Facebook account or simply enter your email id and password. Please note that you do not have to login in order to use most of our Website. However, if you wish to save some our products to your wish list for future reference, or you want to stay in touch for being notified about our discounts and sales,you have to signup/login.

If I register with, will my personal information be kept private?

Please be assured that your personal details and information are treated with utmost confidentiality and kept private. These will under no circumstance be shared with companies, organisations, or individuals outside of

I've forgotten my password. What should I do?

If you have forgotten your password, click here to change it or follow the 'FORGOT PASSWORD' instructions on the SIGN IN page

What payment methods are accepted on

We accept debit and credit card payments (Visa, MasterCard, American Express & Maestro credit) through a secure online server. Cash on Delivery (COD) and Net Banking are other modes of payment. We also accept Paypal to receive payments from customers.

If you pay by credit or debit card, you will be charged immediately as soon as your order is placed successfully.

No refunds shall be applicable on COD payments.

Only Paypal supported all currencies and most common currencies with INR can be used to make online payments.

All product prices for customers in India are inclusive of all taxes and duties.

For customers overseas, all product prices displayed are exclusive of all import duties. As a recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in, for which payment of these at the time of delivery is necessary to release your order from customs on arrival.

Is it safe to use my Credit/Debit Card online At

All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!

I tried placing my order using my Debit Card/Credit Card/Net Banking but the Order was not successful. What happens to the money deducted from the Card?

In such a case, first please check if your bank/credit card account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank.

How do I check the product prices in my currency?

To check product prices in your currency, select the ‘Currency:’ option of choice at the top menu of the website. In case the currency of your country is not listed, please contact our customer support at

How do I remove saved credit card details?

There are two ways to remove previously saved credit card details:

- Edit or add new shipping or billing address.

- During your next purchase, simply ‘UNSELECT’ the option ‘REMEMBER MY PAYMENT DETAILS’ on the payment page.

How much duties and taxes will I have to pay?

For Indian Customers.

-Product prices displayed are inclusive of all taxes and duties..

For International Customers.

-Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

Can I pay using bank transfer? Where do I get details of your bank account?

Yes, you can pay through bank transfer. You would send us email on with product code for bank transfer, once we received your email will send you our Bank Account Details.

I do not have a Paypal account, Can I still transfer money to your account?

Yes, you can choose our other payment options other than paypal. You can also pay on Paypal throgh your credit card without having Paypal Account.

What is the procedure to return a product, If I received damaged/wrong item ?

Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:

If you have received a damaged product or the wrong item, please mail us at with your order number and a couple of pictures of the material within 48 hours of delivery. We will process the replacement of the product as soon as possible. At EthnicPlus, each product is quality checked passed, verified, and then shipped to the customer but we understand that manual errors can happen and hence we provide replacement of the same product free of cost. 

Please do not return any product without our confirmation on email.

Can I change or amend my order once it has been placed?

You can cancel you order within 24 hours of placing it and if it hasn’t been dispatched already. If you'd like to purchase another piece instead of what you already have, that will be a fresh purchase and transaction. If you've ordered the wrong size, we can exchange or alter it for you if possible for us. Only, the shipping charge will be borne by you.

Can I return an item thats stitched to my measurements?

Sorry, custom stitched products cannot be returned or exchanged. Refund is also not possible in such cases.

I returned my purchase. When will I receive my exchange product?

Once your returned item is received, we'll initiate a quick product inspection to ensure that the product is returned in an unused, unwashed, undamaged and unworn condition- this is usually done within 2 working days.Within 48 hours of successful return product inspection, we will initiate your exchange and you will be informed by email. 

How will my Order be delivered to me?

Your order will be delivered at your doorstep through our one of our logistics partners.

How can I track my Order?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. Subsequently your order status is updated to you via emails at every step. You can additionally use the tracking details provided to you to track your order through our logistics partner.

How much time will it take for my Order to reach me?

Most items in our collection are hand crafted, made especially for you on order and hence the total delivery times would take longer than usual e-commerce purchases you make. Most products are dispatched within 5-15 days of your placing the order and subsequently shipped anywhere within 3-10 days (from dispatched day) based on your location. So effectively our products should reach you in 8-25 days from day of placing order.

Does ship overseas?

At present we ship domestically across India and to over 200 countries internationally. In case of getting your order delivered to a country not on our list of serviceable countries, please write to us at and we will try getting it shipped to your location.

Does EthnicPlus ship to multiple addresses?

We do not deliver to Multiple Addresses for a single order. If you'd like us to ship to multiple addresses, we request you place separate orders for separate destinations.

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

What are your shipping charges for deliveries inside India?

Delivery within India is free of cost in most cases, however if there is a change it can be verified at checkout process.

Can you deliver to any country in the world?

Yes, we deliver to almost all countries in the world.

Can billing address and shipping address be different?

Yes, you can give a different shipping address and billing address.